Your curtain questions answered
What is the difference between a Curtain and a Drape?
Drapes are for fancy houses and curtains are for everyone else? WRONG! There isn’t a difference. Tomatoe, Tomato.
What is the difference between blackout and room darkening?
Light management comes in many levels. Our blackout lining blocks 99% of light. Pair this lining with any of our other fabrics and your room will be quite dark. Room darkening will get dark, but once your eyes adjust (like in a movie theatre) you will be able to sense some light.
I’m hoping to mix and match sizes. Is there a custom option?
Yes!! Each panel is made just for you. Shop by panel, and design the perfect fit for your home. Need help? Email us at email@example.com, or schedule a complimentary design consultation and we can discuss options together.
I don’t see the size I need. What should I do?
Not a problem. We are here for you. We can accommodate all lengths (within 1” increments) and multiple widths as special orders. Customer service is here for you at firstname.lastname@example.org
Is there someone I can speak with to help me make my choices?
Yes, we offer complimentary design consultations. Easy scheduling here. We can discuss sizing, linings, styling options, and anything else you need assistance with.
Can you help me with the measurements?
Of course! Email us at email@example.com or contact us here. Take a look at our how to measure page to find more information. To make it easier, we can email you a measuring sheet to record your numbers.
Is there a way to see/feel the fabric?
Absolutely! We offer free swatches so you can compare colors and fabrics at home. We cover the shipping costs. Use code 5FREE.
Are curtains lined by default?
No, our curtains are unlined by default. You can add a privacy lining or a blackout lining based on your personal light management needs, or aesthetic desires.
What is your turnaround time?
We custom make every order in our workroom and ship them directly to you. This takes 2-4 weeks.
How much is shipping?
We offer free shipping to 48 states. If you are super excited and, in a rush, to get your new curtains, we do offer faster options for a fee.
What are your shipping methods?
We provide free shipping via FEDEX for curtain panels. Swatches are shipped free of charge via USPS.
Can I cancel or change an order?
We custom cut and sew every order. Send us an email and we will do our best to assist you.
What is your return policy?
At the drape we want to do everything to make your shopping experience the best we can, and that includes a 30-day return policy. For more details on our policy, click here.
How do I clean/ launder my curtains?
We recommend vacuuming and dusting curtains. Read this blog for guidance. If there is a stain, try spot cleaning. If a deeper cleaning is needed, dry clean for best results.
I just received my curtains and they have some wrinkles and creases. What is the best way to remove these?
We steam all the curtains before we ship them. It is common for certain fabrics to be prone to wrinkles. We suggest that you hang up your curtains and see if some of the wrinkles fall out. A portable steamer is a great way to remove persistent wrinkles.
Do you sell to Interior Designers or the Hospitality trade?
Interior Designers and Hospitality is a core business. Please contact us at firstname.lastname@example.org and check out our design trade and commercial orders and page for more details
Do you sell curtain rods?
Not yet. We are happy to assist you with suggestions during a complimentary design consultation.