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FAQ Your curtain questions answered What is the difference between a curtain and a drape? ARE YOU FULFILLING ORDERS DURING COVID-19? Yes. We are able to fulfill orders and our turnaround time has not been affected much. We have limited our workroom shifts and provided protective gear to protect and prioritize our health. We have increased cleaning and sanitizing schedules. Our tech and customer service teams are working from home. We maintain compensation for all employees even with reduced shifts. . What if I need a different size than the options? WHAT IS YOUR CURRENT TURNAROUND TIME? Current turnaround time is 12 to 15 Business Days (2.5-3 Weeks) for both curtains and tracks to be ready for shipping. For free shipping we use UPS Ground or USPS Priority to ship, which takes 2-7 days depending on location. You can pay for expedited shipping and/or upon availability of the fabric/color and our current schedule, a rush order for a 30% fee. If you need to have the curtains by a certain date please let us know by emailing us at support@loftcurtains.com and we will try our best to accommodate with the least amount of extra fees. (Updated on 4/24/2020) ​ HOW MUCH IS SHIPPING? We offer free shipping via UPS or USPS to 48 state in US. CAN I SEE THE FABRICS IN PERSON? Even though we have an office in Los Angeles, it is where our software engineers and designers work, so we can not have visitors stop by. We offer Free swatches . No payment required. Swatches will be shipped either the same or next business day using USPS First Class Mail, expedited shipping options are available at checkout. ARE YOUR FABRICS ENVIRONMENTAL FRIENDLY? We source our fabrics directly from the manufacturer. All our fabrics comply with OEKO-tex standard 100. They do not contain any harmful substances and are in harmony with the environment. I AM NOT FAMILIAR WITH CUSTOM CURTAINS, CAN YOU ASSIST ME WITH MEASUREMENT AND DESIGN? Sure! Email us at info@thedrape.com and we will get back to you within 12 hours. For immediate assistance, check out our style guide , where you can find answers on how to measure curtains, how to pick fabrics and colors etc. DO YOU SELL CURTAINS RODS/TRACKS? Not yet DO I NEED TO IRON THE CURTAINS AFTER RECEIVING THEM? We iron all the curtains before we pack them into a box, however, certain fabrics such as Antwerp, Solid, and Mist are more prone to wrinkles during the packing and shipping process. All the pleated heading style curtains will be packed fan-folded for easy and neat transportation and installation. We suggest you hang them up after receiving them and use a portable steamer to steam it if necessary, such as this one Conair Turbo Extremesteam . If you would like to use an iron, please set the temperature to low to avoid leaving marks on the curtains. I WOULD LIKE TO HAVE EXTRA LARGE DRAPES, WHAT IS THE MAXIMUM SIZE THAT YOU CAN MAKE? There is no limit. Our standard fabric lots are 110 inches wide, some are 54 inches wide. We can join fabrics to make any size you want. For more details on our fabrics, click here . ARE THE CURTAINS LINED BY DEFAULT? We do not line the panels by default, you can add lining options in the Custom Order and Ripple Fold pages, by default linings are sewn on the top, left and right side of the panel but we can customize it to your preferences. The finished lining length is roughly 1.25" shorter than the finished length of the drapery panel as it is the industry standard. If you have specific requirements, please contact us.

how to measure Get the size and look you need Free Measuring Sheet > Check your inbox! #1 - length If you don’t have your curtain rod mounted, you may want to do that first. Measuring from the top of the rod to the floor is the most popular. If you do not like your curtains to touch the floor, then reduce your measurement by 1 inch. Is dramatic more your style? Add 2-4 inches and your curtains will puddle on the floor. If you want more opulence, add 6-8 inches and your curtains will pool on the floor. ​ To get the measurement that you want, always measure from the TOP of the rod to where you want the curtain to stop. This may be the bottom of the window frame, the top of a heater, or above a piece of furniture. ​ Custom lengths allow every panel to be exactly what you need. ​ We recommend measuring twice to confirm accuracy. If you don’t see the length you need in our drop down, contact us info@thedrape.com Width will help you determine panel quantity and fullness. ​ All of our panels are 52” wide. We recommend two panels per standard window (24”-48”), one to hang on each side of the window. ​ If you have a wider window, and you plan to close your curtains, then you will need to cover 2x the width of the window. Example: Window width (72”) x 2 (for fullness) = 144” Divide 144” by 52” (the width of all of our curtains) = 2.7 *round up to the nearest EVEN number. A window looks best with the same number of panels on each side ​ Questions? Contact us at info@thedrape.com #2 - width

About At the drape, we know that curtains are more than a nice to have item. In truth, they have the power to transform a house into a home by making spaces more inviting, livable, and representative of the resident’s personality. We provide affordable luxury by offering curtains tailored to fit the needs of each individual homeowner or renter. Through our carefully curated selection of drapery in custom lengths and design preferences, we simplify the shopping process with our high quality, accessibly-priced products. Our products aren't simply about aesthetic appeal—we solve problems that affect the wellness of our customers with innovative curtain materials that provide situational light management and enhance the quality of life of those living in the space. the drape isn't merely another home design brand. Our customer service and attention to detail encourage our audience to welcome us into their homes and become lifelong partners in creating a comfortable, beautiful sanctuary.

the room darkener Our room darkener curtains let you customize the length and opacity of your curtains. The two-tone fabric has a triple woven texture for added interest and light management. The room darkener is 100% polyester and 52" wide with a weighted hem. The curtain fits any standard rod 1.5" or smaller and can be completely customized to your desired length. Add a privacy lining or 100% blackout to darken the room as needed. Each panel measures 52" wide 100% Polyester Delivery 14 - 30 days (Choose your shipping option) Machine wash; Tumble dry Weighted bottom hem Comes in grommet, backtab, pinch pleat, or rod pocket option Option to add privacy or blackout lining Imported Linings and Styling Options Lining Options Unlined Provides natural light control Style Options Rod Pocket Linings and Top Treatments Sheers Sheer curtains softly diffuse light They provide privacy while allowing light to enter your home. Sheers can be use on their own or layered with panels. Panels Panels are opaque They are commonly used for darkening of a room. Additional linings can be added to further darkening. Perfect for a sunless sleep Nathaniel T Brooklyn, NY After getting a few free swatches to figure out which color worked best in the room I bought two different lengths in order to cover the window without blocking the AC unit. They look great and I love the fabric and color choice. The grommeted option also gives it an elevated look. I replaced my other curtains with these Lia S I replaced my other curtains with these because I wanted a specific length. These blackout curtains look fancier than my old ones. Also the material feels heavier. We got the grommeted ones which made a big difference. I would defenitely buy these again. the room darkener reviews Perfect Heather L We needed custom length blackout curtains that wouldn't block our heater in a bedroom. Found this site and ordered 2 swatches. We ended up getting both colors for two different rooms.

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Gift Cards Give them something that will make a statement ORDER FORM Type of Gift Card Digital (e-mailed) Card mailed to an address Enter the amount you wish to pay: $ Where can we send it to? Myself Someone else Name of Recipient Mailing address of Recipient Email of where card will be sent Gift Message How did you hear about us? checkout

Screens can display colors differently. Make sure to get your FREE swatches! Want it ALL? entire swatch library for $20 swatches Use promo code: 5FREE for 5 Free Swatches the cotton canvas the cotton canvas - charcoal swatch Price $1.00 Add to Cart the cotton canvas - indigo swatch Price $1.00 Add to Cart the cotton canvas - muted clay swatch Price $1.00 Add to Cart the cotton canvas - natural swatch Price $1.00 Add to Cart the cotton canvas - white swatch Price $1.00 Add to Cart the textured velvet the textured velvet - cream swatch Price $1.00 Add to Cart the textured velvet - dark grey swatch Price $1.00 Add to Cart the textured velvet - honey gold swatch Price $1.00 Add to Cart the textured velvet - mink swatch Price $1.00 Add to Cart the textured velvet - muted clay swatch Price $1.00 Add to Cart the linen the linen - natural swatch Price $1.00 Add to Cart the linen - olive swatch Price $1.00 Add to Cart the linen - white swatch Price $1.00 Add to Cart the velvet the velvet - dove swatch Price $1.00 Add to Cart the velvet - indigo swatch Price $1.00 Add to Cart the velvet - ink swatch Price $1.00 Add to Cart the velvet - off white swatch Price $1.00 Add to Cart the room darkener the room darkener - black swatch Price $1.00 Add to Cart the room darkener - denim swatch Price $1.00 Add to Cart the room darkener - spruce green swatch Price $1.00 Add to Cart the room darkener - stone swatch Price $1.00 Add to Cart the room darkener - tan swatch Price $1.00 Add to Cart sheers the cotton sheer - off-white swatch Price $1.00 Add to Cart the linen blend sheer - natural swatch Price $1.00 Add to Cart linings the privacy lining - white swatch Price $1.00 Add to Cart the blackout lining - white swatch Price $1.00 Add to Cart

DESIGNERS Great design is the lifeline of our business and yours. Let us assist you with all your curtain and drape needs. Exclusive discount of 25% off on all orders Tax-exempt purchasing No minimum order requirement Complete Swatch Collection Available 1 Hi! Please tell us about you: First Name Last Name Company Name Email Job Title Phone Number 2 Primary Industry Select an option Residental Commercial Hospitality 3 Business Details Business Address Website Instagram Facebook Pinterest 4 We'd love to share your work on our social channels. By selecting yes, you grant us permission to share images that you tag @shopthedrape in. We will credit you and photographer. Yes No 5 Please upload two qualifying documents (Non-anonymous question) examples: Business license, Resale Certificate, Trade organization membership, Website Upload File Upload supported file (Max 15MB) Submit Thanks for submitting!

Commercial Orders Our workrooms are designed for drapery manufacturing of any volume What do we offer? Our factory is set up to handle various types of drapes, shower curtain, curtains and room dividers. To accommodate the different needs of our customer, we have divided our facility into two distinctive operations: ​ The Work Room is utilized for a made to order set-up that custom measures, cuts, and sews each product. The Mass Production Facility handles large volume mass production In both cases we have implemented efficiencies in manufacturing to provide competitively price product whether it be for a hotel, restaurant, or your home. ​ Put us to the test! Can we help you reduce cost? To receive more information about our pricing or to receive a quote on a potential order, email us at info@thedrape.com or contact us using the form below Please provide all details and contact information and we can provide solutions based on your needs.​ The type of location the product will be used for The delivery requirements Volume requirements Product specifications Special packaging requirements The address you would like the order shipped to Any other special requirements you may have ​ How do I place an order? Once you’ve received your quote and determined that you’d like to proceed, we will send you an invoice. At that time, we will also ask for your payment information. You will be able to review your invoice and confirm your order before proceeding to payment. Upon receipt of your payment information, we will place your order and will follow up with your receipt as well as tracking information when your order has shipped. ​ ​ 1 Hi! Please tell us about you: First Name Last Name Company Name Email 2 How can we help you today? Message If you would to share a photo Upload File Upload supported file (Max 15MB) Submit Thanks for submitting!

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Supply Chain It matters how our products are made We are committed to doing everything within our power to help eliminate unnecessary waste from the process of producing home textile products. ​ The ready-made curtain industry leads to a huge amount of textile waste in countries all over the world. We seek to help bring an end to that unnecessary waste by doing three things: ​ Buying our fabric by the yard and not cutting it until we receive your order. By not warehousing millions of individual units, we are cutting down on textile waste, freight, and storage facility fees while delivering you the exact length & styling options you need. Maximizing the width of our woven goods by providing you with “fixed-width” items. The reason you can only customize the length is because many other widths would be wasteful. If you find yourself needing a different width, we are happy to work with you to find a solution that fits both your needs and our standards. Doing everything we can to keep our packaging minimal. We include a biodegradable bag that is printed with vegetable-based inks. The reason we include this bag is to protect your order from weather-related issues. We strongly encourage reusing this bag whenever possible. All of our paper products are fully recyclable, and our branded materials are printed on recycled paper products. You can check each individual item for the % breakdown of post-consumer waste, where applicable. ​ These are some things we will never do: ​ Market you an item as recycled just for the sake of marketing. Truth be told, we would like to be able to offer you more recycled products, but it just isn’t possible for us without adding to our carbon footprint at this time. And that seems counterproductive to a sustainability initiative. One day, when we have the capacity to make a shift, we will happily let you know. Not take ownership when we are wrong. The textile industry is always changing but we do our best to provide you with the best information we have available to us at the time we are writing. Should you see something you’d like more clarity on, you can email us at info@thedrape.com . ​ Our Factory ​ We have partnered with a factory in China that has a few certifications of note, but the most important to us was their SMETA 4-pillar certification and ISO9001 . By partnering with them, we are able to deliver you quality products at accessible price points while simultaneously ensuring our factory is providing their employees with safe, hazard-free work environments, equitable wages, and fair, affordable housing. What are the Four Pillars of SMETA? ​ Labor Standards Environment Health & Safety Business Ethics ​ What is SMETA by SEDEX? ​ SEDEX is a non-profit membership organization, which comprises over 50,000 members, multi-sector, in around 150 countries. To become a SEDEX certified organization, a company must undertake a series of audits and implement the recommendations made by the auditors; the results of these audits are published on the SEDEX online platform and ethical audit reports are shared with customers. Such practice boosts the image of the company not just among competitors, but also among clients. ​ SMETA defined ​ The SEDEX Member Ethical Trade Audit (SMETA) was developed by SEDEX to regulate social audit codes and monitoring procedures; to easily expedite auditing procedures across the supply chain by sharing reports, labor standards, and improvement solutions. When companies successfully become SMETA compliant, they are entered into the SEDEX online database where they can easily network with other suppliers and prospective clients and increase their visibility in new markets across the globe. ​ What is SMETA based on? ​ The globally accepted SMETA methodology was conceptualized to implement consistent improvement processes and to converge social audit monitoring and standard practices within supply chains. It is primarily based on business ethics, health and safety, environment, and best labor practices, the four pillars of SEDEX. ​ With SMETA, companies can effectively map and manage the best commercial practices across each tier of their supply chain and be informed about the risks, which may harm the chain and overall business. ​ The audit is based on 2-pillar and 4-pillar parameters. While the 2-pillar audits are based on standards prescribed by the Ethical Training Initiative (ETI code), the 4-pillar audit adds comprehensive environmental management standards, including best business practices. The audit also follows the ethical standards mandated by the SA8000, ISO14001 among other industry-specific codes. ​ Why do global organizations utilize SMETA? ​ Owing to the vastness and complex challenges of modern supply chains, global companies are utilizing the SMETA format, because they believe it is a solution to improve the performances and sustainability of these chains. The SMETA solution is a collaborative effort towards achieving common goals as a result of implementing shared standards. ​ How does SMETA become a part of the CSR (Corporate Social Responsibility) of a company? ​ From a corporate social responsibility perspective, companies aim to consistently improve the transparency of their supply chain. They develop a transparent social auditing system of all tiers of the chain, which will enable them to achieve insight, thus creating value throughout the supply chain. With a SEDEX audit, companies can support local communities by promoting sustainable living practices. When SMETA becomes a part of CSR, companies are motivated to focus on improving the entire supply chain, based on the four pillars of SMETA: Labor standards, Environment, Health and Safety, and Business integrity. Using SMETA’s tools and resources, companies achieve these goals, which result in responsible corporate practices and meeting CSR goals. ​ About ISO ​ ISO (International Organization for Standardization) is an independent, non-governmental international organization with a membership of 162+ national standards bodies. Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market-relevant International Standards that support innovation and provide solutions to global challenges. ISO has published more than 21000* International Standards and related documents covering almost every industry, from technology to food safety, to agriculture and healthcare. For more information, please visit www.iso.org .

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